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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Luis Napoles

March 31, 2025

5  out of  5
rating by Luis Napoles
"Hi We are very happy have the car 🚘 Insurance with State Farm you are professional agents wonderful persons. Thanks for everything."
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Susana Velazco

March 28, 2025

5  out of  5
rating by Susana Velazco
"Best experience ever! Sareli was beyond amazing, professional, friendly, how customer service should be, not only did she answer all my questions but she also took the time to expand in detail certain policies. What a gem to be able to speak to an actual person that is genuine and shows that she cares! Highly recommend!"
We responded:
"Susana, we appreciate your online review, and we appreciate your business. Brett Bakken Insurance Agency Inc. Burien, Washington"
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jesslyn jimenez

March 28, 2025

5  out of  5
rating by jesslyn jimenez
"amazing service and friendly staff!!"
We responded:
"Jesslyn, from our entire team we can't thank you enough for your business and taking the time to acknowledge our team, Brett Bakken Insurance Agency, State Farm Burien, Washington"
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Psychic Singh

March 27, 2025

5  out of  5
rating by Psychic Singh
"Sarelli was a great help , very knowledgeable and had no problem answering my questions I appreciated her patience and great customer service. Thank you Sarelli."
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Dominic Gill

March 25, 2025

1  out of  5
rating by Dominic Gill
"Awful! When it's time to make a claim they kick you to the claims dept who doesn't want to pay for anything, even with a police report, photos, security footage, they want to require me to pay out of pocket for diagnostic testing which is NOT in my policy. I called them back after their below reply, and asked them what page and section of my policy is this in and they said "electronics diagnostic testing is required and out of my pocket" is NOT in my policy anywhere but that's what claims dept wants me to do. I said how can you try to enforce something that's not in my policy? They want to continue to act like the claims dept is an entirely different company and has nothing to do with them, so I guess they just want to get you a policy, take your money every month and then say it has nothing to do with them when you actually need to make a claim. They won't reply to e-mails and then say oh sorry it was in a junk folder. Sareli said I requested to cancel my policy in the "lost" e-mail when never once did I say that. They were very rude on the phone and unhelpful. Avoid State Farm at all costs!"
We responded:
"Dominic, we are sorry to hear about the experience with State Farm's claims department, please call our office directly."
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Jorge Vargas Tapia

March 25, 2025

5  out of  5
rating by Jorge Vargas Tapia
"Definitely an amazing service from Angel, very professional and she took the time to find me a great deal, I would definitely recommend it to my friends and family, sincerely Jorge Vargas"
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Andy

March 19, 2025

5  out of  5
rating by Andy
"Very good experience, quotes provided in very timely fashion, bundle discount… very seamless transition saved me over 3000 per year."
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Crystal Folk

March 18, 2025

5  out of  5
rating by Crystal Folk
"Angel is always so helpful and quick to answer my questions. I’m very happy with my insurance and the service I receive!"
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Yuli Marroquin

March 18, 2025

5  out of  5
rating by Yuli Marroquin
"Para mi es una agencia q se acomoda a mis necesidades y preocupaciones estuve con ellos antes y me había cambiado pero me di cuenta que realmente ellos dan un excelente servicio y una cobertura q se acomoda a tus necesidades y también a tu presupuesto así q regrese con ellos sin dudarlo. definitivamente los recomiendo por su servicio y su personal muy amigable.."
We responded:
"Yuli, gracias por su reseña, los 10 trabajamos en equipo en Brett Bakken Insurance Agency Inc en Burien y lo apreciamos mucho."
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Richard K

March 17, 2025

5  out of  5
rating by Richard K
"After reviewing a a half dozen insurance agencies, I just changed my car insurance to State Farm. The service at Brett Bakken Agency in Burien is great and the team there is friendly and helpful."
We responded:
"Richard, thank you, we're grateful and we love what we do. Brett Bakken Insurance Agency Inc in Burien, Washington. "
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Mohamed Ghuneim

March 17, 2025

5  out of  5
rating by Mohamed Ghuneim
"Friendly staff and timely service. Thank you!"
We responded:
"Mohamed, thank you for your review, all 10 of us work as a team at the Brett Bakken Insurance Agency Inc in Burien and appreciate it so much. "
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Olivia Trịnh

March 15, 2025

5  out of  5
rating by Olivia Trịnh
"Great Service and nice agent"
We responded:
"Olivia, we appreciate your business and your online review. Brett Bakken Insurance Agency Inc. Burien, Washington"
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W E White

March 14, 2025

5  out of  5
rating by W E White
"Agent Galivar-Marin did a fine job comparing policy details between Pemco and State Farm, saving my family over $2K/year on increasingly expensive auto and home insurances. Moreover, she nudged me into running the numbers so I could realize these savings. My Pemco agent admitted that he would make the switch if presented with the same figures. Wow! W E White"
We responded:
"W E, we appreciate your online review, and we appreciate your business. Brett Bakken Insurance Agency Inc. Burien, Washington"
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Frederick Lowery

March 12, 2025

5  out of  5
rating by Frederick Lowery
"Awesome personality and very professional... laughed at my stupid jokes and most importantly... saved me a lot of money."
We responded:
"Frederick, thank you so much for your online review. As a small business your review means so much to all of us here at the Brett Bakken Insurance Agency Inc. in Burien, Washington."
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Mary Roller

March 8, 2025

5  out of  5
rating by Mary Roller
"Service was great! Everyone was very nice, efficient and happy to help. Highly recommend!"
We responded:
"Mary, from our entire team we can't thank you enough for your business and taking the time to acknowledge our team, Brett Bakken Insurance Agency, State Farm Burien, Washington"
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Kelsey Jones

March 5, 2025

5  out of  5
rating by Kelsey Jones
"Evelyn and Sareli were so helpful in getting me set up with bundled auto and renters insurance and I am so pleased with my discounts and the service I received! You can tell this team really cares about their clients. Thank you!!"
We responded:
"Kelsey, thank you for your review, all 10 of us work as a team at the Brett Bakken Insurance Agency Inc in Burien and appreciate it so much. "
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K. Hayes

March 3, 2025

5  out of  5
rating by K. Hayes
"These guys are an absolute pleasure to do business with. I just switched over to them because their rates are the lowest and their professionalism is unbeatable."
We responded:
"Kyler, we appreciate your business and your online review. Brett Bakken Insurance Agency Inc. Burien, Washington"
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Bryan Rodriguez

February 28, 2025

5  out of  5
rating by Bryan Rodriguez
"Sarelli provided excellent customer service and provided a great range of options that fit my needs. If you need coverage stop by here and she will take care of you"
We responded:
"Bryan, thanks for the review, we appreciate it. Brett Bakken Insurance Agency Inc. Burien, Washington"
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Robbin Rae

February 27, 2025

5  out of  5
rating by Robbin Rae
"Jessica helped me switch my car insurance over from some old policies that were expensive and not offering the coverages we needed and merge them into one. My daughter and I now have great insurance at WAY better rates than the other company (starts with a P) and Jessica was so easy to work with and helpful. She went through all my options, found savings wherever possible and got everything set up for me with no stress on my part at all. Highly recommend if you're considering moving insurance companies. I'm so happy to be back with State Farm."
We responded:
"Robbin, we appreciate your online review, and we appreciate your business. Brett Bakken Insurance Agency Inc. Burien, Washington"
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Jennie Cheun

February 27, 2025

5  out of  5
rating by Jennie Cheun
"My family and I have been with State Farm insurance for a very long time. The best customer service I’ve experienced and their team is so friendly. State Farm always makes sure you are in good hands and even in my tough situations they made it work for me! Definitely recommend!"
We responded:
"Jennie, thank you so much for your online review. As a small business your review means so much to all of us here at the Brett Bakken Insurance Agency Inc. in Burien, Washington."
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Jose Rivera

February 27, 2025

5  out of  5
rating by Jose Rivera
"Great people, super kind and flexible. I was giving a rate far lower than any other place. I will defiantly be a lifetime customer."
We responded:
"Jose, from our entire team we can't thank you enough for your business and taking the time to acknowledge our team, Brett Bakken Insurance Agency, State Farm Burien, Washington"
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Tk Talko

February 24, 2025

5  out of  5
rating by Tk Talko
"Friendly confidant agent that knew every question without pause. Happy to start working with them."
We responded:
"Tk, thank you, we're grateful and we love what we do. Brett Bakken Insurance Agency Inc in Burien, Washington. "
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Phil Squires

February 21, 2025

5  out of  5
rating by Phil Squires
"Always efficient and helpful"
We responded:
"Phil, thank you for your review, all 10 of us work as a team at the Brett Bakken Insurance Agency Inc in Burien and appreciate it so much."
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Eric Steen

February 14, 2025

5  out of  5
rating by Eric Steen
"Due to car trouble I needed to borrow a car from my sister while waiting for a motor rebuild and needed to make sure it would be covered. When I called my insurance agency, Brett Bakken, Jessica immediately understood my situation and fixed me right up. Quick and painless. I was very pleased 😄 Thx"
We responded:
"Eric, thanks for the review, we appreciate it. Brett Bakken Insurance Agency Inc. Burien, Washington"
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Tatiana Van Campenhout

February 14, 2025

5  out of  5
rating by Tatiana Van Campenhout
"Friendly helpful team!"
We responded:
"Tatiana, we appreciate your online review, and we appreciate your business. Brett Bakken Insurance Agency Inc. Burien, Washington"